Bath Spa University
Bath Spa University
Almeda have recently started working with Bath Spa University, delivering the cleaning services to their newly opened Green Park House student accommodation.
With over 460 bedrooms and 170 kitchens, the property is finished to a high standard and welcomed its first set of students in September of this year. In addition to the student accommodation, the building also has a number of rooms available for the general public for short-term stays, while acting as a conference centre during the summer holidays for corporate events.
We have worked closely with Bath Spa University to mobilise the cleaning services effectively in time for the arrival of the first students. As the facility was a ‘green field’ site, with no existing staff or tried and testing cleaning routines, Almeda has cooperated effectively with the customer to properly specify the scope of work such that they maximise the effectiveness of the cleaning team within the nominated budget.
By enacting a bespoke mobilisation plan, Almeda has efficiently organised the service such that it commenced on schedule. With no existing cleaning routines in place, Almeda devised a bespoke zonal system, maximising the individual’s time and allocating responsibility for specific areas.
Throughout the mobilisation programme, Almeda were onsite five days a week to help facilitate the process. Almeda also performed weekly meetings with the key stakeholders at Bath Spa University to ensure that regular communication was provided regarding progress, as well as escalating any issue or queries raised.
To monitor the quality of service provided, Almeda has implemented a number of methods. Spot checks are performed by the Supervisor on a daily basis, utilising a cleaning inspection checklist to ensure that all areas are covered adequately. A formal and complete inspection is performed on a monthly basis, where the service is audited against a traffic light system, where Green identifies that the requirements have been met or exceed, Amber that there are areas for improvement, or Red where the standard is unacceptable and a remedial action plan is required.